Refund & Returns Policy
We want every bed from The Bespoke Rooms to feel right at home in your bedroom.
If something isn’t quite as expected, here’s how our returns process works.
30-Day Comfort Window
Time To Make Sure It’s Right
From the date of delivery to request a return on most items.
We simply ask that the bed frame, headboard, or accessory is:
- Unused
- Undamaged
- Still in a saleable condition
Wherever possible, keep the original packaging until you’re sure you’d like to keep your order, as this makes any return quicker and safer for transit.
What Can’t Be Returned
A small number of items fall outside our standard return window, mostly for hygiene and made-to-order reasons:
Mattresses & Pillows
HygieneOnce the protective hygiene seal has been opened.
Bespoke Or Made-To-Order Beds
Made To OrderBuilt to your custom dimensions or fabric choice.
Clearance & Final-Sale Items
Final SaleMarked as non-returnable at checkout.
If you’re unsure whether your order qualifies, get in touch before sending anything back and we’ll confirm.
Damaged Or Faulty Items
Check Your Delivery
Please check your delivery as soon as it arrives.
Tell Us Within 48 Hours
If a bed arrives damaged, faulty, or not as described, let us know with a few photos.
We’ll Put It Right
We’ll sort a free repair, replacement, or full refund.
You won’t be charged for collection or return shipping when the fault is on our end.
Refunds & Processing Times
Once your return has been received and inspected, we’ll email you to confirm it’s approved. Refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank.
Delivery charges are refunded only when the return is due to our error, such as a damaged or incorrect item.
Typical refund time, depending on your bank.